Returns & Exchanges
At EliorWatches, we want you to be completely satisfied with your luxury timepiece, which is why we offer a 30-day return policy for items in their original, unworn condition. If your purchase does not meet your expectations, our streamlined process ensures a quick and secure exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the timepiece you wish to return and receive a Return Authorization number.
Prepare the Package
Place the watch in its original presentation box, including all protective films, manuals, and warranty cards, and secure it inside a sturdy shipping carton.
Label and Ship
Affix the prepaid insured shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our horologists verify the condition of the watch, we will process your full refund or dispatch your exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing